1
Getting Started

Let's get to know
each other.

We'll use this to set up your account, send you reports, and make payouts. Takes about 3 minutes.

Monthly reports, payout confirmations, and onboarding details sent here.
🔒
Your info is secure. 256-bit encryption. Never sold or shared with third parties. Used only to set up and manage your Ospito account.
Step 1 of 9
2
Your Property

Tell us everything
about the place.

The more detail you give here, the better our AI represents your property to guests. Nothing is too small to mention.

Include unit number. Used for cleaner dispatch and permits — never shown publicly to guests.
Include sofa beds, pull-outs if guests can use them.
Be honest — guests who hate noise give bad reviews if surprised.
This goes directly to your AI — every detail here becomes something it can tell guests accurately.
Step 2 of 9
3
Access & Security

How do guests
get in?

Check-in problems are the #1 cause of bad reviews. The more detail you give here, the smoother every arrival will be.

Encrypted at 256-bit. Used for initial setup only.
💡
We'll upgrade you to a smart lock during onboarding — included in commission. Unique per-guest codes, auto-expiry, remote management.
Sent to guests automatically upon booking. Never displayed publicly.
All cameras must be disclosed to guests per Airbnb/VRBO policy. Interior cameras are prohibited.
🏆 This is gold. Common check-in frustrations destroy reviews — our AI will proactively warn guests.
Step 3 of 9
4
Amenities & House Rules

What's included,
what's not.

The more specific your rules, the fewer problems arise. Your AI enforces all of this — consistently, every time.

Amenities & Features
Coffee questions are the #3 most-asked guest question. Specific answers = 5-star reviews.
House Rules
Guests who don't know trash rules leave full bins — this triggers cleaning fees and bad reviews.
Step 4 of 9
5
Pricing & Availability

Let's talk
about money.

Our dynamic engine handles daily rate adjustments. We just need your floor, ceiling, goals, and personal schedule.

$
We never go below this, even during low demand.
$
Leave blank = no ceiling, charge what market bears.
$
$
We can recommend providers if needed. Separate from platform protection (AirCover etc).
We handle permit applications and renewals as part of our service.
Step 5 of 9
6
Emergency & Maintenance

The stuff that
goes wrong.

This is where Ospito earns its keep. We handle every 4am emergency — but we need the full picture first. Be exhaustive here.

Emergency Contacts
For repairs and replacements. Urgent safety issues (gas leak, flooding) always handled immediately.
Appliances & Systems
🏆 These quirks cause 1-star reviews and 4am calls — the more you write, the fewer problems.
Step 6 of 9
7
Photos & Videos

Show us every
inch of it.

Our photographer will do a professional shoot during the onboarding visit. But your own photos help us plan angles, identify issues, and write better listings immediately. Upload as many as you have — more is always better.

📸
Pro photography is included in your commission. These uploads are for our AI to learn the property now — your listing will use professionally edited shots. Tips: good natural light, tidy surfaces, all lights on.
🛋️
Living Room
Wide shots, seating, TV area, windows
📁
Click or drag photos & videos
JPG, PNG, HEIC, MP4 · max 100MB each
🍳
Kitchen
Counters, appliances, storage, sink
📁
Click or drag photos & videos
JPG, PNG, HEIC, MP4
🛏️
Master Bedroom
Bed, closet, windows, lighting
📁
Click or drag photos & videos
JPG, PNG, HEIC, MP4
🛏️
Bedroom 2
Bed size, closet, view
📁
Click or drag photos & videos
Skip if no 2nd bedroom
🛏️
Bedroom 3 (if any)
Full shots inc. bed and storage
📁
Click or drag photos & videos
Skip if not applicable
🚿
Main Bathroom
Shower/tub, vanity, toilet, storage
📁
Click or drag photos & videos
JPG, PNG, HEIC, MP4
🚿
Bathroom 2 / Ensuite
If applicable
📁
Click or drag photos & videos
Skip if not applicable
🌿
Outdoor / Balcony / Patio
Views, furniture, BBQ, pool
📁
Click or drag photos & videos
JPG, PNG, HEIC, MP4
🏢
Building Entrance & Exterior
Front door, street view, signage, gate
📁
Click or drag photos & videos
Helps guests find the property
🚗
Parking Area
Spot location, garage, access
📁
Click or drag photos & videos
Skip if no parking
🫧
Laundry Area
Washer, dryer, supplies location
📁
Click or drag photos & videos
Skip if no in-unit laundry
🎥
Full Walkthrough Video
Most valuable thing you can upload
🎬
Upload walkthrough video(s)
MP4, MOV · phone video is fine · no editing needed
Step 7 of 9
8
Guest FAQ Pre-Answers

Answer once.
Never repeat.

These are the questions guests ask every single stay — no matter how good the listing is. Answer them here and your AI will respond instantly, accurately, and in your voice. Every blank field is a future guest message.

🛒 Shopping & Groceries
🛒
Where's the nearest grocery store?
Asked by ~90% of guests. Be specific with walking/driving time.
🍷
Where can I buy alcohol / wine?
Especially important in states with different liquor laws.
💊
Nearest pharmacy / drugstore?
🍽️ Food & Dining
🍽️
Best restaurants nearby?
Most-asked question overall. Give 3–5 real recommendations with context.
☕
Best coffee shops nearby?
Work-from-coffee-shop travellers ask this every time.
🍕
Best place for late night food / delivery?
🚗 Getting Around
✈️
Best way to get from the airport?
Very commonly asked before check-in.
🚌
Is there public transit nearby?
🅿️
Tips for parking guests' cars?
Guests without a dedicated spot always ask.
🏥 Health & Safety
🏥
Nearest hospital or urgent care?
Essential for guests with kids or medical conditions.
🚑
What's the address to give emergency services?
🔥
Where is the fire extinguisher?
🩹
Is there a first aid kit?
🏠 The Property Itself
🌡️
How does the heating/cooling work?
Asked by 70% of guests in their first hour.
📺
How do I work the TV / use Netflix?
#1 most asked question in first 2 hours of check-in.
🔇
Is the property noisy at night?
Light sleepers always want to know this upfront.
🧹
Are there cleaning supplies if I need them?
🧺
Where are extra blankets / pillows?
💨
Where is the hair dryer?
Top 5 most-asked item. Save yourself the message.
👔
Is there an iron / ironing board?
🔋
Are there USB chargers / outlets near the beds?
🌆 The Neighbourhood
🏛️
Best attractions / things to do nearby?
🌳
Is there a park / outdoor space nearby?
🔐
Is the neighbourhood safe?
Be honest — guests appreciate transparency.
📋 Logistics
⏰
Can I check in early or check out late?
Asked before almost every booking.
📦
Can I receive packages / mail during my stay?
🐶
Can I bring a pet? (even if generally no pets)
Asked even when listing says no — worth having a prepared answer.
🎉
Can I host a small gathering / birthday dinner?
🤳
Anything else you want your AI to always mention in welcome messages?
e.g. local tip, house secret, signature feature
Step 8 of 9
9
Final Step

Almost there.
Last step.

Quick review, sign off, and hand us the keys. We'll take it from here.

Submission Summary
Account
—
Property Type
—
Commission
20% all-inclusive
Onboarding Visit
Within 48 hours
Goes directly to your dedicated account manager before the property visit.
Service Agreement
By submitting, you authorise Ospito Inc. to manage your property under our standard agreement. Key terms: 20% commission on gross booking revenue, no setup or monthly fees, rolling monthly terms, 30-day cancellation notice. Full agreement emailed for e-signature before going live.
🚀
What happens next: We'll call you within 2 business hours. Our local team visits within 48 hours for photography, smart lock, and listing setup. You'll be live and earning within a week.
Step 9 of 9
🏠

You're in
good hands.

Questionnaire submitted. Your account manager will call within 2 hours to confirm the onboarding visit.

What happens next
📞
Within 2 hours
Account manager calls to confirm visit time
📸
Day 1–2 · Onboarding visit
Pro photography, smart lock install, listing written
🤖
Day 2–3 · AI goes live
Live on Airbnb, VRBO, Booking.com. AI starts responding to inquiries
💰
End of first month
First payout + full P&L report. Zero effort from you.